Reference

Open Your andara99 Terms & Conditions

andara99 Terms & Conditions set the rules for opening an account, using the lobby and handling wallet activity in Indonesia.

Account access rulesWallet activity termsPolicy change noticesSupport contact path

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Check Terms Before Using Local Wallets

andara99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply when you create an account, complete phone verification, enter the lobby or request an account transaction. Eligibility depends on local law, and access is available only where local law permits. We may ask you to confirm account details before processing activity

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through DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. The account holder is responsible for keeping login details private and for checking that wallet information belongs to the same account. If we change a material policy, we will present the updated wording through the
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account or a related notice. Continuing to use the account after the stated effective date means you accept the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Ask Us About Account Conditions

A clear support route helps when a clause affects your account, wallet status or access to the lobby. We can explain how the Terms & Conditions apply to phone verification, payment confirmation and account changes without changing the wording for one person. Include your account identifier and the relevant receipt or message when you contact us. We keep the question focused on your account so support can check the right record and direct you to the applicable policy.

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Account access

If phone verification does not complete, contact our support desk and mention the exact account step that stopped. We can clarify the access condition and explain which account detail needs checking before you return to the lobby.

Wallet status

For a DANA, OVO, GoPay or QRIS status question, send the transaction reference and time shown on your receipt. We use those details to match the wallet record with the Terms & Conditions for account activity.

Policy questions

When a clause is unclear, ask us through the account support path and quote the heading or sentence. We will answer in plain English and point you to the current policy text that governs your account.

ACCOUNT SAFEGUARDS

Review How We Handle Your Policy

The Terms & Conditions work alongside practical account safeguards rather than replacing them. We use account details to operate access, confirm phone verification, match wallet activity and respond to policy questions.

Data use

We handle the account details needed for access, phone verification, wallet matching and support replies. A request about your data should identify the account and the change you want us to assess under the current Terms & Conditions.

Cookie settings

Cookies can preserve a signed-in session and record whether a policy notice was shown. Clearing cookies may require you to sign in again and repeat the phone verification path before account access resumes.

Login security

Use a private device where possible and do not share your password or verification code. If you suspect another person accessed the account, contact support promptly so we can check the account activity.

Record retention

We retain account and transaction records for operational, security and policy purposes for the period required by applicable rules. Ask support about a particular record by providing its date and reference.

Correction requests

If your name, phone detail or account record is inaccurate, send the requested correction through support. We may need additional account checks before changing information tied to wallet activity.

Policy contact

Questions about Terms & Conditions should go through our account support route rather than a third-party message. Include the policy heading, account identifier and any relevant DANA, OVO, GoPay or QRIS reference.

Find Answers About Account Terms

These Terms & Conditions answers cover the searches we hear most often before account access. They explain consent, local eligibility, wallet checks, data requests and policy changes in direct language. If your situation is different, send support the relevant clause and account reference so we can address the specific condition rather than give a general reply.

They cover account creation, phone verification, lobby access, wallet activity, policy notices, account security and support requests. The same conditions apply when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account where local law permits.

Yes. Account eligibility and access depend on local law, and we make the lobby available only where local law permits. You are responsible for using the service from a location where your access is allowed.

Phone verification helps connect the account to the person opening it and supports account recovery. We may require it before access or wallet activity continues, including when you sign in from a new mobile device.

DANA and QRIS may be available for eligible account activity, subject to the payment checks in the current Terms & Conditions. Confirm the displayed wallet detail before sending funds and keep the receipt reference for support.

Contact our account support route with your account identifier, the field that needs correction and a short reason. We may ask for verification before changing phone, identity or wallet-linked details under the policy.

We may show revised wording in the account area or send a related notice with an effective date. Read the updated section before continuing, because continued account use after that date means you accept the revised conditions.

Keep the receipt, transaction reference, wallet name and time, then contact support through the account path. We will compare the record with the applicable Terms & Conditions and explain whether another account check is needed.

Open Your andara99 Terms & Conditions

Ask Us About Account Conditions

Account access

Wallet status

Policy questions

Review How We Handle Your Policy

Data use

Cookie settings

Login security

Record retention

Correction requests

Policy contact

Find Answers About Account Terms

01 What do andara99 Terms & Conditions cover?

02 Does access under the Terms & Conditions depend on local law?

03 Why is phone verification part of the account terms?

04 Can I use DANA or QRIS under these Terms & Conditions?

05 How do I request a change to my account data?

06 How will andara99 announce a Terms & Conditions change?

07 What should I do if a wallet transaction conflicts with the terms?

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